Data privacy is of high importance for KIORA LDN and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.
The data KIORA LDN collects about you:
During the use of our website (kioraldn.com) we may automatically collect the following information throughout your visit:
Information about your visit, including the full URL clickstream to, through and from our website including dates and times, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.
The amount of visits you have made to our site and the information about your orders, including all items you have purchased and the details you inputted when placing your orders. This may include your name, email address, delivery address and mobile number, which will be linked to the email address you use when you place an order.
KIORA LDN also works closely with third parties such as our chosen delivery firms (e.g MyHermes, Royal Mail & DPD), card protection and payment processing companies that process your final order payments.
What KIORA LDN do with this gathered information:
Internal record keeping - we may use your information to improve our products and services. We may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests, to provide you with information about other goods and services, we offer that are similar to those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by clicking the on “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by following the instructions provided in the message, or email our team at CUSTOMERSERVICES@KIORALDN.COM
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at CUSTOMERSERVICES@KIORALDN.COM
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
By interacting with us on the Social Media (including without limitation following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to KIORA LDN a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing KIORA LDN and KIORA LDN's goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at CUSTOMERSERVICES@KIORALDN.COM